< Key responsibilities– Strategic, Functional, People Management required to be successful in the role>

• Handles various levels of support work with internal and OEM/Partners
• Acts as subject expert for virtualization, storage and backup platforms
• Provides escalated off-hour support via on call rotation 24X7X365
• Conducts hardware/ software releases and upgrades in line with change control processes/procedures
• Monitors system/application performance and make recommendations for improving efficiencies through daily, weekly, monthly checklists/system health checks.
• Evaluates performance and capacity of the virtualization, storage and backups to determine required configuration changes, upgrades and feasibility of expanding or enhancing telecom operations
• Resolves trouble tickets opened by end users
• Establishes procedures for the backup of system components and disaster recovery
• Performs regular drills for HA, Backup and DR validation with business
• Evaluates new technology and services including assessment, testing, deployment, project management and documentation of hardware and software technologies
• Supports the installation, configuration, maintenance and monitoring of hypervisor, storage and backup software/appliances
• Tracks market developments and makes recommendations regarding upgrades, device engineering and management solutions to improve efficiency
• Regular review with business and work closely with business to align the offerings.